FAQ

Every curtain is made to order, printed in the USA, and built from natural fibers you'll actually want to live with.

Sewn in USA Made to Order Natural Fibers Hand Sewn

Ordering

Are your curtains made to order?

Yes. Every panel is made for you after you order — nothing sits in a warehouse.

How long does production take?

Allow 3–5 business days before your order ships. You'll get tracking by email once it's on its way.

Where are your curtains printed and sewn?

Every panel is printed and hand-sewn in the USA.

Can I order a swatch first?

Yes. Swatches for every design are available on each product page. They measure about 8.5" × 8.5" and are printed to scale, so you can see true color, texture, and pattern size. Swatches are final sale.

Do you have Trade or B2B pricing?

Yes. Learn more and apply here.

Can I change or cancel my order?

We start production right away, so we can't change or cancel an order once it's placed. Need more panels? Place a separate order. Need to update a shipping address? Email us before it ships and we'll do our best to help.

Are rods or hardware included?

No. Panels ship without rods or hardware so you can choose the style and finish that fits your space.

Fabric & Materials

Are your fabrics natural fibers?

Yes. Our fabric is a 90% cotton / 10% linen blend with a soft hand, visible texture, and relaxed drape. Unlined and privacy-lined panels are fully natural and synthetic-free. Blackout lining is 100% polyester — it's the only material that blocks light completely.

How do I care for my curtains?

Gentle care preserves the texture and drape. Instructions depend on your lining:


Unlined Curtains
- Machine wash cold on a delicate cycle
- Line dry recommended to help prevent shrinkage and preserve the natural slub texture.
- Iron on the reverse side using a warm setting

Privacy Lined Curtains
- Machine wash cold on a gentle cycle
- Air dry
- Cool iron if needed

Blackout Lined Curtains
- Machine wash cold on a delicate cycle using mild detergent
- Tumble dry on delicate or hang dry with the foam-coated side facing out
- Professional dry cleaning is also recommended

For full fabric and lining care details, please visit our care guide here.

Should I expect variation between panels bought separately?

Yes. Each design is printed onto natural fabric, and batches can absorb ink a little differently, so slight differences in color or tone are part of the process — not a defect. For the closest match, order all the panels for a window together.

Construction

What hanging options do the curtains have?

Each panel is designed with both a rod pocket and fabric back tabs — giving you two built-in ways to hang the same curtain.

Rod Pocket— thread the rod directly through the pocket for a relaxed, gathered finish.

Back Tab— use the sewn-in tabs to create a classic, structured pleated look.

Which lining should I choose?

Three options, depending on how much light and privacy you want:

Unlined — light and airy with gentle light filtration. Living rooms, kitchens, dining rooms.

Privacy lined — blocks visibility while letting soft, diffused light through. Bedrooms and street-facing windows.

Blackout — complete light control and total privacy. Nurseries, bedrooms, media rooms.

Are the curtains sold individually or in pairs?

Individually. Order exactly the number of panels you need for any window.

Will the pattern line up across panels when the curtains are closed?

Not always. Fabric width and pattern repeat mean the pattern may not match seamlessly from one panel to the next when a pair is closed. This is normal for printed drapery.

Can the panels be hemmed or altered?

Yes. The panels are sewn from natural fabric with a standard hem, so any tailor or dry cleaner can shorten them. Alterations aren't covered by our return policy, so we recommend hanging them first and living with the length for a few days before hemming.

Hanging & Sizing Guide

Where should I mount the curtain rod?

Rod height has a big impact on how a room feels. Two approaches work well:

Elevated Mount (Modern)— hang the rod 6–12 inches above the window frame, or 2–4 inches below the ceiling. Creates height and an elevated, dramatic look.

Frame Mount (Classic)— install the rod 2–4 inches above the window frame for a traditional, classic appearance.

Because of the natural cotton-linen blend, the fabric is slightly more structured and is not ideal for heavy pooling on the floor. For the best look, we recommend panels that either just touch the floor or float slightly above it.

How many panels do I need?

For a full, balanced look, aim for total panel width about 2× your window width. Each panel is 50" wide, so:

40–50" window — 2 panels
60–80" window — 2–4 panels
90–120" window — 4–6 panels

Fewer panels give a more relaxed look; more give a fuller, gathered one. Measure the full width you want covered, not just the glass.

What size panels do you offer?

Three lengths, all 50" wide: 50" × 84", 50" × 96", and 50" × 108". To pick a length, measure from where the rod will sit to the floor and choose the closest size. If you're between sizes, go longer and have them hemmed, or raise the rod.

Shipping & Returns

Do you offer free shipping?

Yes — free standard ground shipping on every order within the contiguous United States. No minimum, no code needed.

Do you ship outside the contiguous US?

Not yet. We ship to the 48 connected states only — no Alaska, Hawaii, or international orders at this time.

How long until my order arrives?

About 1–2 weeks door to door: 3–5 business days to make your panels, then 1–5 business days in transit via standard ground, depending on where you are. You'll get a tracking email the moment it ships.

What is your return policy?

Curtains can be returned for a refund within 14 days of delivery, as long as they're unopened and in original condition. Swatches are final sale. See our full return policy here.

What if my order arrives damaged or incorrect?

Email info@thedrapery.com right away with your order number and a few photos, and we'll make it right.

Still have a question?

Email us at info@thedrapery.com and we'll get back to you quickly. Or order a swatch from any product page and see the fabric for yourself.